Support
Support
Questions about SafeSnap, privacy, or membership? Email us. We read every message.
When can I download SafeSnap?
Android is on Google Play. The iPhone app is still in development.
Do I need an account?
No. Panorama, beauty, pose guide, family watch, and on-device cartoon work without an account.
Are faces uploaded?
No. Face recognition, beauty, and cartoon styling run on your phone. We do not upload faces or frames for those features.
Does beauty work on existing photos?
Yes. Turn it on while you snap or record, or retouch and crop later in Works. Processing stays on your phone.
Can I use my own photo as a pose guide?
Yes. In Snap, import a reference from your album—or pick a built-in pose—and follow the outline while you shoot.
What do email alerts include?
Only if you turn on membership email alerts. Leave notices are text only. For an intrusion, we forward one photo and a short video to your linked inbox so you can see what happened. We do not keep a copy. Details are in the Privacy Policy.
How do I cancel membership?
Membership will be sold through Google Play or the App Store. Manage or cancel in that store’s subscriptions. Refunds follow the store’s policy.